Tang Tang Go Driver Privacy Policy

Last Updated: 18-06-2025

1. Introduction

Tang Tang Go - Driver app is the official application for drivers partnering with us. This Privacy Policy explains how we collect, use, process, share, and protect the personal data of our driver-partners in Taiwan.Our services are provided in accordance with Taiwan's Personal Data Protection Act (PDPA) and other relevant regulations.

2. Personal Data We Collect

We collect personal data to effectively operate our platform, ensure safety and comply with legal obligations. The data we collect includes:

A. Information You Provide Directly:

  • Driver’s vehicle Information: Driver license document, license expiry vehicle registration plate number, vehicle make, model, year, vehicle features, color.

  • Vehicle Insurance information: We collect vehicle insurance documents and capture the expiry of the insurance.

B. Information Collected During Your Use of the App:

  • Location Data: We collect precise location data from your mobile device when the app is running in the foreground (app open and on-screen) or background (app open but not on-screen). This is essential to:

    • Connect you with nearby rider requests.

    • Display your location to riders before and during a trip.

    • Calculate fares and routes.

    • Monitor trip safety and investigate incidents.

  • Trip Information: Details of the trips you accept, including rider information (name, phone number), start and end points, route taken during the ride, duration, and fare.

  • Usage Data: Information about how you interact with our app, such as trip acceptance/rejection rates, your driver rating, app features used.

  • Device Information: Device type, operating system and version, unique device identifiers to facilitate communication via push notifications and allowing us to identify that driver using a single device at a given point of time.

  • Communications Data: We facilitate communication between you and riders through push notifications, emails. We do not record calls, we may collect metadata and review in-app messages to resolve disputes, ensure safety, and for quality assurance.

C. Information from Third Parties:

  • Riders: Ratings, feedback, and compliments.

  • Partner companies: The car companies that tied up with us would onboard their drivers into our platform by providing full name, profile photo, email address, and mobile phone number.

  • Government Authorities: Information related to your professional driving permits or in response to legal requests.

3. How We Use Your Personal Data

We use your data for the following purposes, based on the legal grounds provided by the PDPA:

Purpose of UseTypes of Data UsedLegal Basis (under PDPA)To Provide and Manage Our ServicesIdentity, Contact, Vehicle, Location, Trip, UsageContractual NecessityTo Ensure Safety and SecurityIdentity, Location, Background Check, Trip, UsageLegitimate Interest, Legal ObligationTo Calculate and Process PaymentsFinancial, Trip, UsageContractual NecessityTo Provide Driver SupportIdentity, Contact, Trip, CommunicationsContractual Necessity, Legitimate InterestFor Research & DevelopmentLocation, Trip, Usage, Device (often aggregated/anonymized)Legitimate InterestTo Comply with Legal ObligationsAll relevant data categories as requiredLegal ObligationTo Send Service & Marketing CommunicationsContact, UsageConsent, Legitimate Interest

4. How We Share Your Personal Data

We do not sell your personal data. We may share your data in the following circumstances:

  • With Riders: We share your first name, profile photo, phone number, driver rating, vehicle details (make, model, license plate), and real-time location with riders when you accept their trip request.

  • With Service Providers: We share data with third-party companies that perform services on our behalf, such as:

    • Cloud hosting providers (e.g., AWS, Google Cloud).

    • Mapping and navigation services (e.g., Google Maps, MapBox).

    • Payment processors.

    • Marketing and data analytics partners.
      These providers are contractually bound to protect your data and are prohibited from using it for any other purpose.

  • With Law Enforcement and Government Authorities: We may share your data if required by Taiwanese law, a court order, or a valid legal request from a government authority.

  • In Case of Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

  • For Safety and Dispute Resolution: We may share information with insurance companies, law firms, or other third parties as necessary to handle claims, disputes, or safety incidents.

5. Data Security and Retention

Security: We implement robust technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

Retention: We retain your personal data for as long as you maintain as an active driver with us. We may retain your data for a longer period if required to:

  • Comply with legal, tax, or regulatory requirements in Taiwan.

  • Prevent fraud or abuse.

  • Resolve disputes or enforce our agreements.
    After it is no longer needed, we will securely delete or anonymize your data.

6. Your Rights Under Taiwan's PDPA

As a data subject in Taiwan, you have the following rights regarding your personal data. 

  1. Right to Inquire and Review: You can request to review the personal data we hold about you.

  2. Right to a Copy: You can request a copy of your personal data.

  3. Right to Supplement or Correct: You can update or correct inaccuracies in your personal data.

  4. Right to Request Cessation of Processing: You can request that we stop collecting, processing, or using your personal data.

  5. Right to Deletion: You can request that we delete your personal data.

Please note that these rights are not absolute. We may be legally required to retain certain information, even if you request its deletion, for the purposes outlined in Section 5.

7. International Data Transfers

Our services may be supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers. These servers may be located outside of Taiwan. We will take necessary steps to ensure that any international transfers of personal data are subject to appropriate safeguards and comply with the requirements of the PDPA.

8. Children's Privacy

Our services are not intended for individuals under the legal age to hold a professional driver's license in Taiwan. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app, by email, or other means. We encourage you to review this policy periodically. Your continued use of our services after a notification of changes constitutes your acceptance of the updated policy.